Privacy Policy

This Privacy Policy explains how Escobar Kitchen ("we," "our," or "us") collects, uses, and protects the personal information of guests, customers, and visitors who interact with our restaurant locations, website, or digital services. By using our services, you agree to the practices described in this policy.

1. Information We Collect

We collect personal information only when you voluntarily provide it to us or when it is necessary to fulfill a service. This may include:

• Contact Information: name, phone number, and email address provided when making a reservation, placing a catering order, or contacting us directly.
• Order Information: food preferences, dietary restrictions, and transaction details necessary to process your order.
• Communication Data: messages, feedback, or inquiries you send to us via phone, email, or contact forms on our website.
• Website Usage Data: browser type, device type, pages visited, and general location (city/region level) collected automatically through standard web analytics tools when you visit our site.

We do not collect sensitive personal data such as government IDs, financial account numbers, or health information.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders, reservations, and catering requests.
• To communicate with you about your orders, including confirmations, updates, and follow-ups.
• To respond to your questions, complaints, or feedback in a timely manner.
• To send you promotional messages, offers, or updates — only if you have opted in to receive them.
• To improve our menu, service quality, and overall customer experience using aggregated, non-identifiable insights.
• To comply with applicable legal obligations.

3. SMS & Marketing Communications

If you provide your phone number and opt in to receive text messages from Escobar Kitchen, you may receive promotional offers, event announcements, or loyalty rewards via SMS. Message and data rates may apply. Message frequency will vary. You can opt out at any time by replying STOP to any message. For help, reply HELP or call us at (407) 743-8827.

We do not share your phone number or contact information with third parties for their own marketing purposes.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:

• Service Providers: Trusted vendors who assist us in operating our website, processing payments, or managing communications — under strict confidentiality agreements.
• Legal Compliance: When required by law, court order, or governmental authority.
• Business Transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Order and transaction records may be retained for up to three years for accounting and legal purposes. You may request deletion of your personal information at any time by contacting us directly.

6. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand how visitors interact with our pages. You can control or disable cookies through your browser settings. Disabling cookies may limit certain features of our website but will not affect your ability to place orders or contact us by phone.

7. Your Rights

Depending on your location, you may have the right to access, correct, or delete the personal information we hold about you. You also have the right to withdraw consent for marketing communications at any time. To exercise any of these rights, please contact us using the information below. We will respond to all requests within a reasonable timeframe.

8. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While no method of data transmission or storage is 100% secure, we are committed to maintaining appropriate safeguards and will notify affected individuals in the event of a data breach as required by applicable law.

9. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us immediately and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after any update constitutes acceptance of the revised policy.

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